Customer churn prediction and segmentation are critical areas of research for businesses aiming to retain customers and enhance their marketing strategies. Churn refers to the phenomenon where ...

Connected AI can help you "listen" to the voice and behavior of your customers, your competitors customers and your team.

which continues to churn out amazing research we always learn from. This particular research report, titled Predictions 2022: Customer Experience, is related to customer experience. We all know ...

London-focused flexible office-space provider Workspace said on Thursday it has continued to experience higher levels of ...

Data about past customer journeys and conversion rates can be used to predict the likelihood of a prospect converting (and ...